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What you need before you buy

Four things, and the first is the one worth checking before you pay.

  • A phone that supports eSIM and isn’t locked to the carrier that sold it.
  • An email address. You sign in with a code we send there, and your orders are kept under it.
  • A bank card to pay with.
  • A reliable internet connection for installation, such as Wi-Fi.

There’s no SIM card to swap and nothing to collect. The eSIM is added beside the SIM you already have, and your usual number keeps working for calls and texts.

Check that your phone supports eSIM

If you still need help

Write to us with your order number and what you see on your phone, and we’ll look into it with you.

Contact us