Closing your account
Where your “Profile” offers it, choose “Close your account”. We send a code to your email address to confirm it’s you, then ask you once more before closing it.
Closing your account signs you out, and deletes your account and your name. Any cards you saved are deleted too. We keep only the order and payment records the law requires us to keep, with the email address each order was placed with, for at least three years after the end of the year in which the order was placed.
Your eSIMs keep working, but you won’t be able to see their install details or data here again. Closing it can’t be undone.
You can’t close your account while an order is being paid for, prepared, refunded or checked.
Where your Profile doesn’t offer it yet, write to us from the address on your account.