Finding your orders
Sign in with the email address you bought with, then open your account. “My eSIMs” lists each eSIM with its destination and its plan: current ones first, and under “Past”, plans that have ended and orders that were cancelled or refunded. “Payment history” lists every order you’ve paid for.
Open an order to reach its page. It shows where the order is, the QR code once the eSIM is ready, and the order number, at the top.
The order number is how we find your order. It starts with EU, like EU-7K3P-9QXM, and it’s on your receipt too. Quote it whenever you write to us about that order.
If an order you expected isn’t there, check that you signed in with the same email address you used to buy it.