Adding data to your eSIM
Where your eSIM can take more data, “Add data” appears on it in “My eSIMs” and on its order page. Choose how much data to add, then pay by card as you did for the plan. The data goes onto the eSIM you already have, so there’s no new QR code and nothing new to install.
Before you pay, each top-up shows the data it adds, its days and its price.
Whether an eSIM can take a top-up is our supplier’s decision at the time, so a plan doesn’t come with the promise of one. There’s no top-up in these cases:
- The eSIM’s plan has ended. An ended plan can’t take more data.
- The eSIM’s plan is one that can’t be topped up.
After you pay, the top-up’s page says “We’re adding your data”, then “Your data has been added”. The eSIM’s own page lists each top-up with what it added.
If your data has run out and there’s no top-up, buy a new plan. It comes with a new eSIM to install.
If a top-up you paid for still hasn’t been added after a while, write to us with its order number. You’ll find it under “Payment history” in your account.