What happens after you pay
After you pay, you come back to your order page. At the top it says where your payment and your eSIM stand. These are the messages you’re most likely to see there, in the order they come:
- Confirming your payment: your bank is checking it. The page updates by itself, usually within seconds.
- Still confirming your payment: it’s taking longer than usual. Choose “Check again” in a minute.
- Payment successful: you see this when you come back from paying and the payment went through. The line under it changes to “Your eSIM is ready to install” when it’s ready.
- We’re getting your eSIM ready: your payment went through and the eSIM is being issued.
- Your eSIM is ready: the QR code and the details for adding it by hand are on the same page.
- Your eSIM is installed: a phone has downloaded it, and its plan hasn’t started yet, so its days aren’t being counted.
- Your eSIM is active: its plan is running, and there’s nothing more to do. How much data is left, and when the plan ends, are on the same page.
If the page says “You haven’t paid yet”, nothing was charged: choose “Finish paying” to pay for the same order. If it says “We couldn’t check your payment right now”, choose “Check again” in a moment.
Now and then the page says “We’re taking a closer look at this order”. Someone on our side is checking it by hand, and you don’t need to do anything.
While your payment is being confirmed, the page checks again by itself for a couple of minutes, and “Check again” asks at any time. When the eSIM is ready, it appears on your order page, which you can open again from your account whenever you like.